Help / FAQ

How do I track my order? Open your order history and view live delivery status updates.

How do sellers get paid? Sellers earn net order amounts after commission, then request manual payouts after approval.

What currency does Zelvico use? South African Rand (R).

How do I get help or a refund? Buyers and sellers use the secure Zelvico support inbox after login so support stays inside the marketplace.

Can buyers contact sellers directly to arrange payment? No. Orders and payments must stay inside Zelvico.

Who helps buyers? Buyers engage directly with the seller storefront and order updates.